Nok Smile Package : Term & Conditions

Your World will totally change from the very first moment you experience the new traveling from Nok Air. Our pleasure to serve you a smile with a variety of intensive activities. Whatsoever you've been looking for, just enjoy that matches your style with Nok Smile Package, including a provided package of a special air-fare ticket, defined hotels, and a various kind of activities.

Nok Smile Package Term & Conditions

Booking
Nok Smile Packages are sold in conjunction with NOK AIR tickets and are arranged at the same time tickets are purchased.

Package Tour Price
The quoted package tour price includes transportation, transfers, accommodation, some meals, service charge, tours, etc., as outlined in each tour description. The package tour price shown is based on a promotional NOK AIR tickets fare and a minimum participation of two members. For one person traveling alone a surcharge as detailed in the price list will be revised. The quoted package tour price can be changed dynamically due to the unavailable and limit of promotional seats of NOK AIR ticket fare. If this exist, the next alternative available seat will be offered and informed before booking by our reservation agent.

Expenses other than those specified in each tour itinerary e.g. government taxes, vat, meals, sightseeing, cost of passport, visas or other documentation, laundry, liquor, excess baggage charges, tips, personal or baggage insurance, cable, telephone, internet or communications charges, or any items of a personal nature are not included in the price quoted.

Child Policy
One child under 12 years is generally granted a reduction of 20% of the package tour price which excluded the cost of Nok Air Ticket (NOK AIR ticket has no child fare), provided that he/she is accompanied by at least two full-paying adults and stays in the same room. As some tours vary, please check the exact details with our reservation agent before any reservations are made.

Accomodations & Meals
Accommodation with bath and/or shower and air-conditioning is provided at hotels listed under the Nok Smile package tour program according to their category or standard. Accommodation is in a shared twin-bedded room, with a supplementary charge for single occupancy. For a third occupant sharing the same room, a roll-away bed will be provided. Please note that Nok Smile Package cannot guarantee accommodation in a particular hotel and reserves the right to substitute a hotel of similar standard should the situation require it. In larger cities and major beach resorts the quality of every aspect of Thailand’s hotels is up to the highest international standards, across the range of prices, but in more remote locations and adventure destinations first class hotels offering the fullest range of facilities do not always exist. In these situations, Nok Smile Package will arrange the best standard of accommodation available in each category. All Nok Smile Packages include American breakfast. Some itineraries also include other meals, as shown in each description.

Transfers & Tours
Private cars, microbuses or motor coaches are used for passengers awaiting commencement of the tours and transfers depending on number of participants traveling on the same day. In all major destinations tours and transfers are on a seat-in-coach/car basis.

Programme Changes
All Nok Smile Packages are pre-arranged packages and no individual program changes or modifications can be made. Nok Smile Package reserves the right to rearrange the order of any tour itinerary, to cancel or to substitute elements of any plan without notice when local conditions force such changes.

Tour Escort
Nok Smile Packages are not usually accompanied by a tour escort. All sightseeing tours and most transfers, however, which are operated on a seat-in-coach basis, include the services of a local English or Thai-speaking guide.

Departure Days
Nok Smile Packages begin on days when NOK AIR has a scheduled flight to the destination covered, except tours where a specific departure day or date is mentioned. Participants traveling on the same date to the same destination are considered as one group. Transfers and tours are therefore operated jointly.

Travel Documents
Travelers must collect Vouchers (Tour Orders) which serve as form of payment for hotels and optional services and need to present the voucher upon arrival to the service provider. Travelers will be required to identify themselves during Check-In procedure by presenting appropriate photo identification such as passport, citizen ID card with photo, or other officially issued card with photo.

Reservation & Deposit
Nok Smile Packages are required for booking in advance at least 7 Days before departure date. A full amount of total price or a deposit of 5,000 Bahts per person is usually payable at the time when package tour reservation is made to reserve space on ticket and tour.

Cancellation & Refunds
NOK AIR ticket
All NOK AIR ticket in the Nok Smile Packages is non-cancellation, non-refundable and non changeable after issuing according to NOK AIR Terms & Conditions.

Hotel & Other Service(s)
The deposit for hotels and other service in Nok Smile Package are refundable if the arrangement is cancelled up to 7 days before the date of departure. If such cancellation is made less than 7 days before the departure date of the tour your deposit will be forfeited, no tour fee will be refunded.
In case of you request for cancellation or any change to your travel arrangement once we have confirmed a booking. The booked service and any cost incurred by us and our suppliers in attempting to secured including all out of pocket charges and cancellation charges will be payable by you. Nok Smile Package reserves the right for charge as real expenses plus 10% service fee.
The balance of the full Package Tour Price must be paid before departure. Please note that for certain tour programs there are specific rules regarding deposit/cancellation conditions. Check with Nok Smile Package for details.

After commencement of travel
No refund, either in full or in part, will be given for unutilized services included in the program. Claims involving refunds require supporting evidence of cancellation and passengers are required to inform Nok Smile Package in writing within 30 days of the last flown NOK AIR flight.

Insurance
All Nok Smile Packages are covered the basic insurance for the personal accident and death in the limit of 1,000,000 Bahts and the medical expense in the limit of 500,000 Bahts.

Adventures Packages Note
Adventure tours featuring trekking, river rafting, tree climbing, canoe, snorkeling, scuba diving etc. are unsuitable for children and the elderly. Travelers should be reasonably fit. Routes are liable to change with seasonal variation. Tours featuring river rafting may not operate during dry season months. Take backpack for daily needs, a hat, sun glasses, swimsuit, and waterproof camera bag, if rafting.

Others
Package Tour information is subject to change without notice before the tour begins or during any tour. Nok Smile Package has endeavored to ensure that all information published is accurate, but can accept no responsibility for inaccuracy, or truth of statements made. Illustrations are intended to set the mood for each package tour destination and may not present actual views as seen on a specific tour.

Nok Smile Package reserves the right and will not responsible to all expenses of unforeseen circumstances occurs beyond our control, in case of those event happen caused from natural disaster, politics, overthrow, strike, riot and others including direct or indirect all expenses may happen from sickness, injured, loss, delay or accidental etc.