Nok Smile Package Term & Conditions
Booking
Nok Smile Packages are sold in conjunction with NOK AIR tickets
and are arranged at the same time tickets are purchased.
Package Tour Price
The quoted package tour price includes transportation,
transfers, accommodation, some meals, service charge, tours,
etc., as outlined in each tour description. The package tour
price shown is based on a promotional NOK AIR tickets fare and a
minimum participation of two members. For one person traveling
alone a surcharge as detailed in the price list will be revised.
The quoted package tour price can be changed dynamically due to
the unavailable and limit of promotional seats of NOK AIR ticket
fare. If this exist, the next alternative available seat will be
offered and informed before booking by our reservation agent.
Expenses other than those specified in each tour itinerary e.g.
government taxes, vat, meals, sightseeing, cost of passport,
visas or other documentation, laundry, liquor, excess baggage
charges, tips, personal or baggage insurance, cable, telephone,
internet or communications charges, or any items of a personal
nature are not included in the price quoted.
Child Policy
One child under 12 years is generally granted a reduction of 20%
of the package tour price which excluded the cost of Nok Air
Ticket (NOK AIR ticket has no child fare), provided that he/she
is accompanied by at least two full-paying adults and stays in
the same room. As some tours vary, please check the exact
details with our reservation agent before any reservations are
made.
Accomodations & Meals
Accommodation with bath and/or shower and air-conditioning is
provided at hotels listed under the Nok Smile package tour
program according to their category or standard. Accommodation
is in a shared twin-bedded room, with a supplementary charge for
single occupancy. For a third occupant sharing the same room, a
roll-away bed will be provided. Please note that Nok Smile
Package cannot guarantee accommodation in a particular hotel and
reserves the right to substitute a hotel of similar standard
should the situation require it. In larger cities and major
beach resorts the quality of every aspect of Thailand’s hotels
is up to the highest international standards, across the range
of prices, but in more remote locations and adventure
destinations first class hotels offering the fullest range of
facilities do not always exist. In these situations, Nok Smile
Package will arrange the best standard of accommodation
available in each category.
All Nok Smile Packages include American breakfast. Some
itineraries also include other meals, as shown in each
description.
Transfers & Tours
Private cars, microbuses or motor coaches are used for
passengers awaiting commencement of the tours and transfers
depending on number of participants traveling on the same day.
In all major destinations tours and transfers are on a
seat-in-coach/car basis.
Programme Changes
All Nok Smile Packages are pre-arranged packages and no
individual program changes or modifications can be made. Nok
Smile Package reserves the right to rearrange the order of any
tour itinerary, to cancel or to substitute elements of any plan
without notice when local conditions force such changes.
Tour Escort
Nok Smile Packages are not usually accompanied by a tour escort.
All sightseeing tours and most transfers, however, which are
operated on a seat-in-coach basis, include the services of a
local English or Thai-speaking guide.
Departure Days
Nok Smile Packages begin on days when NOK AIR has a scheduled
flight to the destination covered, except tours where a specific
departure day or date is mentioned. Participants traveling on
the same date to the same destination are considered as one
group. Transfers and tours are therefore operated jointly.
Travel Documents
Travelers must collect Vouchers (Tour Orders) which serve as
form of payment for hotels and optional services and need to
present the voucher upon arrival to the service provider.
Travelers will be required to identify themselves during
Check-In procedure by presenting appropriate photo
identification such as passport, citizen ID card with photo, or
other officially issued card with photo.
Reservation & Deposit
Nok Smile Packages are required for booking in advance at least
7 Days before departure date. A full amount of total price or a deposit of 5,000 Bahts per
person is usually payable at the time when package tour
reservation is made to reserve space on ticket and tour.
Cancellation & Refunds
NOK AIR ticket
All NOK AIR ticket in the Nok Smile Packages is
non-cancellation, non-refundable and non changeable after
issuing according to NOK AIR Terms & Conditions.
Hotel & Other Service(s)
The deposit for hotels and other service in Nok Smile Package
are refundable if the arrangement is cancelled up to 7 days
before the date of departure. If such cancellation is made less
than 7 days before the departure date of the tour your deposit
will be forfeited, no tour fee will be refunded.
In case of you request for cancellation or any change to your
travel arrangement once we have confirmed a booking. The booked
service and any cost incurred by us and our suppliers in
attempting to secured including all out of pocket charges and
cancellation charges will be payable by you. Nok Smile Package
reserves the right for charge as real expenses plus 10% service
fee.
The balance of the full Package Tour Price must be paid before
departure. Please note that for certain tour programs there are
specific rules regarding deposit/cancellation conditions. Check
with Nok Smile Package for details.
After commencement of travel
No refund, either in full or in part, will be given for
unutilized services included in the program. Claims involving
refunds require supporting evidence of cancellation and
passengers are required to inform Nok Smile Package in writing
within 30 days of the last flown NOK AIR flight.
Insurance
All Nok Smile Packages are covered the basic insurance for the
personal accident and death in the limit of 1,000,000 Bahts and
the medical expense in the limit of 500,000 Bahts.
Adventures Packages Note
Adventure tours featuring trekking, river rafting, tree
climbing, canoe, snorkeling, scuba diving etc. are unsuitable
for children and the elderly. Travelers should be reasonably
fit. Routes are liable to change with seasonal variation. Tours
featuring river rafting may not operate during dry season
months. Take backpack for daily needs, a hat, sun glasses,
swimsuit, and waterproof camera bag, if rafting.
Others
Package Tour information is subject to change without notice
before the tour begins or during any tour.
Nok Smile Package has endeavored to ensure that all information
published is accurate, but can accept no responsibility for
inaccuracy, or truth of statements made. Illustrations are
intended to set the mood for each package tour destination and
may not present actual views as seen on a specific tour.
Nok Smile Package reserves the right and will not responsible to
all expenses of unforeseen circumstances occurs beyond our
control, in case of those event happen caused from natural
disaster, politics, overthrow, strike, riot and others including
direct or indirect all expenses may happen from sickness,
injured, loss, delay or accidental etc.